Repair Time; Recommended Spares; Customer Service; Table 5-1 Repair Time Vs. Down Time - ABB NGC8206 User Manual

5.2.3

Repair Time

ABB Totalflow has provided a recommended spares list for the NGC8206 product
line. Consideration was given to the cost of the repair time and the cost of stocking
the repair parts. The NGC8206 modular design is uniquely suited for quick repair
times. Below are four categories of repair times and the spares required to
achieve those various repair times.
Repair Time
No down time
In less than 8 hours
In less than 48 hours
In less than 120 hours
5.2.4

Recommended Spares

Recommended spares are provided for each of these categories, depending upon
whether there is a single or multiple unit at the site(s) and whether the applications
are fixed applications (stocked at the factory). Balance the cost of the spares with
the cost of the repair time.
5.2.5

Customer Service

Customer service can be called out and may have the stocked applications
available for replacement. The scheduling for a call out is typically a week. As a
result, maintenance contracts may need to be considered if service personnel are
needed in a more timely fashion. Phone support from the factory is available to
help with diagnosis of the problem. Alarms from the unit are also a key to quick
diagnosis and repair of any failure.
12 VDC Analytical Module assembly w/o GC Module
12 VDC Analytical Module assembly with GC Module
2101510 Rev. AG
Table 5–1 Repair Time vs. Down Time
Requirements
If the application cannot allow for any down time, the
user will need to consider having two units up and
running. When one fails the user can simply switch to
the backup unit and send the failed unit in for repair.
If the user is required to have a down time of less than
eight hours, the user will have to stock replacement
parts on site. The repair parts required would depend
on the variety of applications at the site. This would be
a typical scenario if the user has multiple units or
applications at a single site.
This category is for applications where the parts would
be stocked at the factory. Overnight delivery of the part
would allow for repair the next day. This might be
typical for a fixed application that could tolerate a 48
hour repair time.
This category is suited for any application or mix of
applications. Within five working days, the site can
receive shipment of stocked or built-to-order parts.
Table 5–2 Recommended Spare Parts
Part Description
Stock Application
1 >1
1
1
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