Siemens SINUMERIK 840D sl Function Manual page 229

03/2013
Function
Error report/
Service report
Log
Files
Reason for
assignment
Date/
time
© Siemens AG 2006-2013 All Rights Reserved
SINUMERIK Integrate AMB, AMC, AMM, Function Manual (FH) - 03/2013
Description
the operator panel of the control is no longer
open (e.g. canceled by the machine operator), a
teleservice session will have to be initiated.
Option for entering a service report: The existing
report can be changed as many times as
required by means of editing; this will not be
logged.
Each change to the status and technician is
logged here along with a time stamp and the
change.
Display of the files connected with the service
case for additional information. Use the browse
function to locate and add files. Click the files
once to open them in the applications
corresponding to the type of file.
Note:
Additional files from the local file system can be
linked to the service case manually using "Add
file" and saved on the ePS network server (e.g.
repair reports, pictures of the damage).
Files can also be added and deleted as required
at a later point; this will not be logged.
Whenever the status is changed, the field
indicating the reason for editing is enabled, and
the text entered here is stored in the log history
with the status change.
When a service case help request is saved for
the first time, the date and time are saved
automatically and are always displayed with the
service case (in a format that cannot be
changed).
4 Organizational tasks
4.2 Service cases
Type
DISPLAY
INPUT
(Max. 2000
characters;
any character
permissible)
DISPLAY
SELECTION
DISPLAY
ACTION
DISPLAY
INPUT
(Max. 2000
characters;
any character
permissible)
DISPLAY
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