Siemens SINUMERIK Series Function Manual page 228

4 Organizational tasks
4.2 Service cases
Overview of service cases
The overview of service cases is used to obtain a general view of all service cases
assigned to an organization. That enables quick access to solutions that have al-
ready been worked out and documented for use in new service cases. Service ca-
ses can be assigned to people in your own organization by allocating employees. It
is not possible to notify a technician automatically, but it is possible to clearly iden-
tify them in a separate column of the overview of service case help requests.
During searching and filtering, it should be noted that all non-visible parts of texts,
from the entire contents of service cases, are also included in the overview, and
thus it may be the case that more than expected is displayed.
The current status of the work (processing status) can also be made transparent
for all employees for the purpose of planning and progress control.
Notice
Service cases are always related to a machine.
As a result, each user that has access to a machine via an ePS Network Services
Internet PC can view its service cases. If access granted to an organization is
removed, it will no longer be possible to access the service cases.
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ePS Network Services, Function Manual (FH) - 03/2012
03/2012