Offline Monitor Function - Mitsubishi Electric MELSEC iQ-R Series User Manual

5.2

Offline Monitor Function

This section shows the troubleshooting on reading recording files and starting offline monitoring.
For the other items, refer to the following:
GX Works3 Operating Manual
Troubleshooting on reading recording files
Symptom
Unable to read a recording
file in GX Works3.
Unable to read project data
in GX Works3.
Reading a recording file
takes time.
The following message
appears even though there
is a recording file in a
recorder module/camera
recorder module:
'No recording file exists in
the Recorder Module.'
*1 Can be checked in the "Module Diagnostics" screen of the system monitor. (Page 159 Module information list)
5 TROUBLESHOOTING
154
5.2 Offline Monitor Function
Check point
Is a recorder module/camera recorder module connected?
Is a CPU module connected when reading project data?
Is there any disconnection in the connection route?
Is the IP address of a recorder module/camera recorder
module the same as that of another device?
Check that the operation mode of a recorder module/camera
recorder module is in the online mode in the system monitor
of GX Works3.
Is there a firewall or proxy server in the connection route?
Is the firewall of a personal computer enabled?
Is antivirus software blocking Ethernet communications?
Check if an SD memory card is accessible by checking either
of the following points:
• Is the CARD RDY LED ON?
• Is '1' (ON) stored in 'CARD RDY LED status' (Un\G4)?
(Page 216 Module status area (Un\G0 to 20), Page 269
Module status area (Un\G0 to 20))
Is the write access right set for a folder to which a file is read
on a personal computer?
Is there sufficient free space on a folder to which a file is read
on a personal computer?
Is a file server specified as the save destination in the saving
path setting?
(Page 137 Saving Path Setting)
For details on troubleshooting when data cannot be read from a programmable controller, refer to the following:
MELSEC iQ-R CPU Module User's Manual (Application)
Are files saved up to the capacity limit of an SD memory card?
Is there any disconnection in the connection route?
Corrective action
• Connect a cable to the Ethernet port of the recorder module/
camera recorder module.
• Connect a CPU module when reading project data.
• Connect the cables properly.
• Replace the cables with new ones.
• Review the IP address set in the module parameter.
(Page 95 Module Parameters (Recorder Module/
Camera Recorder Module))
• Set the mode setting to "Online" in GX Works3, and reset a
*1
CPU module. (Page 95 Various operations settings)
• Check the firewall or proxy server settings with the network
administrator.
• Disable the firewall when using a direct connection.
• Allow Ethernet communications with the antivirus software.
• Lower the level of the security settings of the antivirus
software.
• Stop the antivirus software.
• Insert an SD memory card.
• If an SD memory card is inserted, turn 'Clear file access stop
request' (Y1) ON or remove the SD memory card once and
insert it again.
• Set the write protect switch of the SD memory card to be
inserted to OFF.
• If the SD memory card is being mounted or unmounted, wait
until it is accessible.
• If the SD memory card is being formatted, wait until the
formatting is completed.
• Set the write access right for the folder to which a file is read.
• Secure free space for the recording file to be read.
Check recording files saved in the save destination folder
specified in the saving path setting. When reproducing a
recording file on the offline monitor, select a saved one.
• Delete unnecessary recording files from the SD memory
card, and always secure 10% or more free space of the
capacity of the SD memory card for operation.
Check the following items again, then click the [Refresh]
button.
• Connect the cables properly.
• Replace the cables with new ones.