Mitsubishi Electric MELSEC iQ-R Series User Manual page 185

Symptom
A video is not displayed according to
the setting for PTZ control of a
network camera.
A video when performing PTZ control
is not displayed.
The camera event type does not
appear as supported in the
communication test result.
*1 Can be downloaded from the Mitsubishi Electric FA website.
Check point
Is PTZ operation performed in multiple devices?
Has an operation been performed while a value
other than 'not requested' is stored in 'PTZ operation
status' (Un\G38002, Un\G38702, Un\G39402,
Un\G40102)?
(Page 287 PTZ control area (Un\G38000 to
43599))
Is 'PTZ preset mode' or 'PTZ disable mode' stored in
'PTZ control authority mode' (Un\G38000,
Un\G38700, Un\G39400, Un\G40100)?
(Page 287 PTZ control area (Un\G38000 to
43599))
Check each network environment.
• Is PoE power supplied when using a PoE network
camera?
• Is the power of a hub turned ON?
• Is there any disconnection in the connection
route?
Has the network camera been restarted?
Is the setting of a GOT or SoftGOT correct?
Is a network camera set to detect camera events?
Is a camera recorder module with a firmware version
supporting camera events used?
Corrective action
Do not perform PTZ control for a network camera in multiple
devices.
(Some network cameras have the camera control authority for
performing PTZ control. For details, refer to the manual for the
network camera.)
Perform an operation while 'not requested' is stored in 'PTZ
operation status.'
Change the value to "PTZ Enable Mode" for "PTZ Control
Authority Mode" in the module extended parameter. (Page
103 Module Extended Parameters (Camera Recorder
Module))
Take any of the following corrective actions according to the
check result.
• Supply PoE power to the network camera.
• Turn the power of the hub ON.
• Connect the cables properly, or replace them with new ones.
Perform PTZ or preset operation, because the home position
specific to the network camera is the direction to capture data
when restarting the network camera.
Refer to the troubleshooting described in the following manual
to take corrective action.
Mitsubishi Electric Programmable Controller Camera
Recorder Module RD81RC96-CA Sample Screen Manual
*1
(BCN-P5999-1333)
• Set it to detect camera events.
The setting procedure differs depending on a network camera
used. Refer to the manual for the network camera to take
corrective action.
• Update the module to a firmware version supporting camera
events.
For the applicable firmware versions, refer to the following:
Page 307 Added and Changed Functions
5 TROUBLESHOOTING
5.7 Camera Recorder Module
5
183