Fujitsu Eternus DX60 User Manual page 214

Chapter 9 Operation and Maintenance
9.5 Troubleshooting
■
When the server does not recognize the disks
When the server does not recognize the disks, points to be checked depend on the situation.
●
All servers do not recognize the disks
• Check the status of the ETERNUS DX60/DX80/DX90 and other devices such as network
devices connecting the server and the ETERNUS DX60/DX80/DX90, and ensure that there
are no problems with the power supply.
• Check if the drive enclosure is turned on. If the drive enclosure is not turned on, check if the
miniSAS cables (for drive enclosures) are connected. If the miniSAS cables are not
connected, connect them with the following procedure.
●
Specific servers do not recognize the disks
If the specific servers do not recognize the disks (while other servers can), check the following
points. If none of these resolve the problem, leave the ETERNUS DX60/DX80/DX90 alone
and contact your maintenance engineer.
-
-
Refer
Procedure
1
Press the controller enclosure's Power Switch for four seconds or more to turn off the
ETERNUS DX60/DX80/DX90.
2
Connect the miniSAS cables.
3
Press the controller enclosure's Power Switch to turn on the ETERNUS DX60/DX80/
DX90.
Check the path status.
Check if an error occurs in a path by using a path management tool such as ETERNUS
Multipath Manager. When an error occurs, contact your maintenance engineer
If an error occurs in a Fibre Channel card or adapter in the server, replace the Fibre
Channel card or adapter, referring to
"9.4.2 Replacing LAN Cards / iSCSI HBAs" (page
(page 207).
ETERNUS Multipath Driver manuals
User guides for server-side cards and adapters
"ETERNUS Disk storage systems User's Guide -Server Connection-"
"ETERNUS DX60/DX80/DX90 Web GUI User Guide"
ETERNUS DX60/DX80/DX90 Disk storage system User Guide
Copyright 2011 FUJITSU LIMITED
"9.4.1 Replacing Fibre Channel Cards" (page
206), or
214
End of procedure
205),
"9.4.3 Replacing SAS Cards"
P3AM-3042-08ENZ0