Create Ivr User Agents - Toshiba Strata CIX Programming Manual

Interactive Voice Response (IVR)
IVR User Agents
Table 9-1 IVR Screen Fields
F
IELD
User Agent
Comment
Application will answer call
SES Application
Languages
Parameter

Create IVR User Agents

1. From the eManager Main menu, click Advanced Configuration > Voice Mail > IVR. The IVR
screen displays.
2. Click Create. The Create User Agent screen displays.
3. Type a single User Agent number (e.g., 881), a range of numbers (e.g., 800-804) or a
combination of both separated by commas (e.g., 800-802, 881, 888).
Note
4. Click OK. The Creating dialog box displays while the program creates the User Agents. When
the process is complete the screen indicates whether the creation of the User Agent(s) was
successful.
5. Click Exit. The IVR User Agent screen displays (shown right).
6. (Optional) Click Comment field and type in comment.
7. (Option) Check "Application will answer call" box on the screen.
8. In the Application field, select the Application from the drop-down menu.
9. In the Language field, select the Language from the drop-down menu.
10. Click on Parameter field and enter the Parameter.
Note
11. Click Submit. The data is saved. The IVR User Agent screen remains.
12. Repeat
9-2
D
ESCRIPTION
Type a user agent number.
(Optional) Any text that will help identify the user agent.
(Optional) When selected, this option indicates that this User Agent is assigned to
answer an incoming port in the Answer Methods screen (see
page 3-12 ). This option also indicates that the associated IVR application must:
•
Be programmed within its scripting to answer incoming calls.
•
Successfully complete its load process before answering the port.
By not selecting this option, the system answers the port and then starts the loading
of the IVR application.
Select an application from the drop-down list.
This option designates the language used for prompting. At present the only
language available is English.
The parameter consists of a file name and the file's pathway. Example: source C:/
test/sample.tcl.
The number you enter must be unique. If the number already exists, Voice Mail
Administration indicates that the User Agent could not be created.
The file name can be entered with forward slashes (/) or backward slashes (\).
Steps 6~11 for any other agents you created.
"Answer Methods" on
Strata CIX Voice Mail Programming 01/07