Voice Messaging; Automated Attendant; Telephone Answering - Toshiba Strata CIX Programming Manual

Overview
Basic Features

Voice Messaging

Voice messaging features enable users to create, send, receive and save voice messages. Users can
access their messages from any touchtone telephone and perform many voice messaging functions
(e.g., play, edit, delete, or forward messages). Stratagy ES users can also use many of the same
functions for an optional fax messaging application (feature to be added later).

Automated Attendant

The Stratagy ES system's Automated Attendant application can be set up to solve various
answering requirements.
Answer Company Lines
Callers do not have to wait when the operator is busy with other calls. Company lines are answered
quickly and courteously by customized, automated greetings. If callers have a rotary phone or do
not know the extension, they are directed to an operator for assistance; or, if the Stratagy ES is
equipped with ASR AA, the caller can say the user's name and the ASR AA feature directs the call
to the appropriate extension.
Available All of the Time
Callers can reach the Stratagy ES from any touchtone telephone 24-hours-a-day, 365-days-a-year.
Call Routing
Once a call is answered by voice mail, callers are routed to the extension, department, etc., they
enter. If the extension number is not known, a company directory can be used by entering the first
few letters of a user's name on the dial pad. If Stratagy ES is equipped with ASR AA, callers can
also say the user's name and be routed to the extension they want.
Stratagy ES can also be set up to direct rotary callers to an operator for assistance. Additionally, if
the line is unanswered or busy, the call can be routed to another extension or to the company
operator.
If all extensions are unavailable, callers can hold or hang up. If they hold, they are placed in a queue.
They are then periodically told of their position in the queue and can be offered options to hold for
the next available assistant, leave a message or dial another extension.
If a fax tone is detected, voice mail automatically transfers the call to a fax machine connected to a
telephone system extension.
Provides Callers with Information
Callers can receive prerecorded information such as the company address, directions, product
specifications, service offerings and price information (also described as an Audiotex feature).

Telephone Answering

Stratagy ES offers comprehensive message taking capabilities by providing telephone answering
when an individual is busy or unavailable.
Up to seven greetings per mailbox can be recorded and scheduled to play at various times of the
day. This ensures coverage 24-hours-a-day, 7-days-a-week.
When extensions are busy or do not answer, the system plays the appropriate busy or personal
greeting and offers the caller the choices of leaving a message, calling another extension, holding,
call queuing, or receiving assistance.
See Chapter 4 – Voice Processing
1-2
for more details.
Strata CIX Voice Mail Programming 01/07