Answering Options (Privilege) - Siemens PhoneMail User Manual

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Operating your Mailbox with OpenScape Xpressions PhoneMail
Using your own Mailbox (Direct Access)

2.2.6 Answering Options (Privilege)

You use the answering options to define how calls that are forwarded to your mailbox are handled. Calls are
forwarded to your mailbox if your extension is busy or if you do not answer the call (your system administrator
must have configured this option) or if you have programmed call forwarding to your mailbox. If you can access
your private settings via the web-based configuration interface (see OpenScape Xpressions Client WebAssistant
manual under "Time Profiles"), you can modify the answering options there as well.
The answering options include:
• Greetings
You find operating information in
Callers who call your mailbox or are directed to it are received with a welcome greeting. A system greeting is
set as default first. To configure the system for your requirements you can record individual greetings and
activate them according to their purpose.
Greetings can be configured in two operation modes:
– Simple Mode
In simple mode you can record and activate exactly one greeting for each greeting type.
– Extended Mode
Here you can record nine greetings. From these nine greetings you then assign the desired greetings to
the single greeting types.
The following greeting types are available, sorted according to priority:
– Temporary greetings
Temporary greetings serve to fast and easily record greetings that are only valid for a limited period.
Two types of temporary greetings are available:
Today greeting
The validity of this greeting expires at 00:00 o'clock of the same day. Subsequently, the greetings will be
played again as previously configured. Activating this type of greeting disables all other greeting types.
Out of office greeting:
This greeting type allows the user to freely configure the period of validity. It ends at 00:00 o'clock of the
date the user has specified. Subsequently, the greetings will be played again as previously configured.
Activating this type of greeting disables all other greeting types.
– Alternate greeting:
You can define an alternate greeting. This means that you can configure a greeting to be used for a
medium-term period (several days). If this greeting is set, it will be used exclusively for an incoming call.
This setting disables any other greetings set for internal calls, external calls, or calls with busy line. All
callers trying to reach you during the business hours will receive this greeting. Only outside these business
hours the greeting you have defined for "outside business hours" will be played .
NOTE: It is possible to configure the system via a configuration setting to also play the alternate greeting
for calls coming in outside business hours. In case of doubt please ask your administrator.
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Section 2.2.6.2, "Greetings and Answering Mode", on page
A31003-S2360-U106-2-7619, 2009-03-25
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