Mitsubishi Electric GOT1000 Series Handbook page 291

WARRANTY
Please confirm the following product warranty details before using this product.
Gratis Warranty Term and Gratis
Warranty Range
If any faults or defects (hereinafter "Failure") found to be the
responsibility of Mitsubishi occurs during use of the product
within the gratis warranty term, the product shall be repaired at
no cost via the sales representative or Mitsubishi Service
Company.
However, if repairs are required onsite at domestic or overseas
location, expenses to send an engineer will be solely at the
customer's discretion. Mitsubishi shall not be held responsible
for any re-commissioning, maintenance, or testing on-site that
involves replacement of the failed module.
Gratis Warranty Term
The gratis warranty term of the product shall be for thirty-six
(36) months after the date of purchase or delivery to a
designated place.
Note that after manufacture and shipment from Mitsubishi, the
maximum distribution period shall be six (6) months, and the
longest gratis warranty term after manufacturing shall be forty-
two (42) months. The gratis warranty term of repair parts shall
not exceed the gratis warranty term before repairs.
Gratis Warranty Range
(1) The customer shall be responsible for the primary failure
diagnosis unless otherwise specified.
If requested by the customer, Mitsubishi Electric
Corporation or its representative firm may carry out the
primary failure diagnosis at the customer's expense.
The primary failure diagnosis will, however, be free of
charge should the cause of failure be attributable to
Mitsubishi Electric Corporation.
(2) The range shall be limited to normal use within the usage
state, usage methods, usage environment, etc. which follow
the conditions, precautions, etc. given in the instruction
manual, user's manual, caution labels on the product, etc.
(3) Even within the gratis warranty term, repairs shall be
charged for in the following cases.
Failure occurring from inappropriate storage or handling,
carelessness or negligence by the user. Failure caused
by the user's hardware or software design.
Failure caused by unapproved modifications, etc., to the
product by the user.
When the Mitsubishi product is assembled into a user's
device, Failure that could have been avoided if
functions or structures, judged as necessary in the legal
safety measures the user's device is subject to or as
necessary by industry standards, had been provided.
Failure that could have been avoided if consumable
parts designated in the user's manual etc. had been
correctly serviced or replaced.
Replacing consumable parts such as the battery,
backlight and fuses.
Failure caused by external irresistible forces such as
fires or abnormal voltages, and Failure caused by force
majeure such as earthquakes, lightning, wind and water
damage.
Failure caused by reasons unpredictable by scientific
technology standards at time of shipment from
Mitsubishi.
Any other failure found not to be the responsibility of
Mitsubishi or that admitted not to be so by the user.
Onerous repair term after discontinuation
of production
(1) Mitsubishi shall accept onerous product repairs for seven
(7) years after production of the product is discontinued.
Discontinuation of production shall be notified with
Mitsubishi Technical Bulletins, etc.
(2) Product supply (including repair parts) is not available after
production is discontinued.
Overseas service
Overseas, repairs shall be accepted by Mitsubishi's local
overseas FA Center. Note that the repair conditions at each FA
Center may differ.
Exclusion of loss in opportunity and
secondary loss from warranty liability
Regardless of the gratis warranty term, Mitsubishi shall not be
liable for compensation to damages caused by any cause
found not to be the responsibility of Mitsubishi, loss in
opportunity, lost profits incurred to the user by Failures of
Mitsubishi products, special damages and secondary damages
whether foreseeable or not, compensation for accidents, and
compensation for damages to products other than Mitsubishi
products, replacement by the user, maintenance of on-site
equipment, start-up test run and other tasks.
Changes in product specifications
The specifications given in the catalogs, manuals or technical
documents are subject to change without prior notice.
Product application
(1) In using the Mitsubishi graphic operation terminal, the
usage conditions shall be that the application will not lead
to a major accident even if any problem or fault should
occur in the graphic operation terminal device, and that
backup and fail-safe functions are systematically provided
outside of the device for any problem or fault.
(2) The Mitsubishi graphic operation terminal has been
designed and manufactured for applications in general
industries, etc.
Thus, applications in which the public could be affected
such as in nuclear power plants and other power plants
operated by respective power companies, and applications
in which a special quality assurance system is required,
such as for Railway companies or Public service purposes
shall be excluded from the graphic operation terminal
applications.
In addition, applications in which human life or property that
could be greatly affected, such as in aircraft, medical
applications, incineration and fuel devices, manned
transportation equipment for recreation and amusement,
and safety devices, shall also be excluded from the graphic
operation terminal range of applications.
However, in certain cases, some applications may be
possible, providing the user consults the local Mitsubishi
representative outlining the special requirements of the
project, and providing that all parties concerned agree to
the special circumstances, solely at our discretion.
In some of these cases, however, Mitsubishi Electric
Corporation may consider the possibility of an application,
provided that the customer notifies Mitsubishi Electric
Corporation of the intention, the application is clearly
defined and any special quality is not required.