Getting Additional Help; Repair And Service - Motorola PTP 300 Series User Manual

1.4

Getting Additional Help

To get information or assistance as soon as possible for problems that you encounter, follow
this procedure:
1. Search this document, the user manuals that support the modules, and the software
release notes of supported releases:
2. Visit the Motorola website at www.motorola.com/ptp
3. Ask your Motorola products supplier to help.
4. Gather information from affected units such as:
5. Escalate the problem to Motorola Technical Support as follows. You may either:
For warranty assistance, contact your reseller or distributor for the process.
1.5

Repair and Service

For unit repair or service, contact your service provider or an authorized Motorola Point-to-
Point Distributor for Return Material Authorization (RMA) and shipping instructions.
Alternatively, contact the PTP Global Technical Support Center to process an RMA.
4Gon www.4Gon.co.uk info@4gon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
i. In the Table of Contents for the topic.
ii. In the Adobe Reader® search capability for keywords that apply (Reader is a
registered trademark of Adobe Systems, Incorporated).
i. the IP addresses and MAC addresses
ii. the software releases
iii. the configuration of software features
iv. any available diagnostic downloads
i. Send e-mail to support.ptp@motorola.com
ii. Call our 24x7 Technical Support Center on +1 (0) 877 515 0400 (Worldwide)
or +44 (0) 808 234 4640 (UK Customers).
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