Voice Response System (Vrs) - NEC UNIVERGE SV8100 Features & Specifications Manual

UNIVERGE SV8100
Description
The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives
the system voice recording and playback ability. The VRS CompactFlash card provides up to 100
system messages (General Message, Automated Attendant greetings, ACD messages, 900 Preamble
and Music on Hold).
General Message – provides a prerecorded message to which any user can listen
Automated Attendant (Operator Assistance) – answers incoming calls, plays a greeting to the caller
and then lets the caller directly dial a system extension
ACD Messages – provides announcement and overflow messages for ACD groups
Transfer to the VRS – allows any extension user to Transfer their outside call to the VRS
Voice Prompting Messages – plays call and feature status messages to users
900 Preamble – alerts callers using 900 lines of the cost and features of the pay-per-call service
Time, Date and Station Number Check – lets a multiline terminal extension user quickly hear a
recording for the time, date, or the extension number
Music on Hold - plays the message specified to callers whilst on hold.
VRS Messages
The VRS allows you to record up to 100 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, ACD messages and the 900 Preamble message. The total
storage time for all messages is approximately 45 minutes. The maximum duration for any message is
two minutes – this is not programmable. VRS messages are stored on a Compact Flash drive, and do
not require battery back up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).
General Message
A General Message is a prerecorded message available to all callers. A General Message typically
contains important company information that all employees should hear. To hear the General Message,
an employee can go to any multiline terminal and press 4 (for General Message). You can restrict the
ability to record the General Message in an extension Class of Service. This allows you to give recording
ability to the System Administrator or Communications Manager, for example, but not any other
employee. The Message Waiting LED at each telephone flashes when a new General Message is
recorded. After the extension user listens to the message, the Message Waiting LED goes out.

Voice Response System (VRS)

Voice Response System (VRS)
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