NEC Express5800 Series Maintenance Manual page 4

4. Maintenance of Express5800/ft series ............................................................................................................ 24
4.1 ftsmaint Command ............................................................................................................................... 24
4.1.1 Component information ........................................................................................................... 24
4.1.2 Start/stop the component ........................................................................................................ 24
4.1.3 MTBF clear .............................................................................................................................. 25
4.1.4 Diagnostics .............................................................................................................................. 25
4.1.5 Dump collection ....................................................................................................................... 25
4.2 Device Path Enumeration .................................................................................................................... 26
4.3 ftsmaint Examples ................................................................................................................................ 29
4.3.1 Displaying System Status ........................................................................................................ 29
4.3.2 Displaying the Status of a Single System Component ............................................................ 31
4.3.3 Bringing System Components Down and Up .......................................................................... 32
4.3.4 Stopping and Starting the Internal Disk Controller ................................................................... 33
4.3.5 Diagnostics .............................................................................................................................. 33
4.3.6 Dump collection ....................................................................................................................... 34
4.4 Disabling Auto Reinstallation of CPU Module ...................................................................................... 35
4.4.1 Disabling auto reinstallation of CPU module ........................................................................... 35
4.4.2 Scheduling for auto reinstallation of CPU module ................................................................... 36
5. Checking the Duplicating Operation of Modules ............................................................................................. 37
5.1 Evaluate Startup and Stop of PCI Modules .......................................................................................... 37
5.2 Evaluate Start and Stop of CPU Modules ............................................................................................ 40
6. Error Messages .............................................................................................................................................. 42
6.1 Error Messages by LED Indication....................................................................................................... 43
6.2 POST Error Message ........................................................................................................................... 49
7. Collecting Failure Information ......................................................................................................................... 56
7.1 Collection of Collect Logs .................................................................................................................... 56
7.2 Collection of System Information ......................................................................................................... 57
7.3 Collecting Memory Dump ..................................................................................................................... 58
8. Troubleshooting .............................................................................................................................................. 60
8.1 Upon Power On to the End of POST ................................................................................................... 61
8.2 Problems with NEC EXPRESSBUILDER ............................................................................................ 62
8.3 Upon Installing OS ............................................................................................................................... 63
8.4 When OS is Started ............................................................................................................................. 64
8.5 When Failure Occurs ........................................................................................................................... 66
8.6 Problems with Internal Devices and Other Hardware .......................................................................... 67
8.7 When OS is in Operation ..................................................................................................................... 68
8.8 When EXPRESSBUILDER is Started on Windows .............................................................................. 69
8.9 Problems with Bundled Software ......................................................................................................... 70
8.10 Problems with Optical Disk Drive and Flash FDD ............................................................................. 75
9. System Recovery ............................................................................................................................................ 77
10. Resetting and Clearing the Server ............................................................................................................... 78
10.1 Software Reset .................................................................................................................................. 78
10.2 Forced Shutdown .............................................................................................................................. 78
10.3 Clearing BIOS Settings (CMOS Memory).......................................................................................... 79
11. System Diagnostics ...................................................................................................................................... 83
11.1 Test Items .......................................................................................................................................... 83
11.2 Startup and Exit of System Diagnostics ............................................................................................. 83
12. Offline Tools .................................................................................................................................................. 86
12.1 Starting Offline Tools .......................................................................................................................... 86
12.2 Functions of Offline Tools .................................................................................................................. 87
4
Express5800/R320c-E4, R320c-M4 Maintenance Guide (VMware)
Contents