Problems When Starting Expressbuilder On Windows; Problems With Bundled Software - NEC Express5800 Series Maintenance Manual

Chapter 1 Maintenance
8.6

Problems When Starting EXPRESSBUILDER on Windows

[?] Unable to read the manuals:
Have you installed Adobe Reader to your computer?

 To read the manuals, install Adobe Reader in your computer.
Does the "Internet explorer has stopped working" error appear?

 Close the dialog box and continue with the operation. If the same error occurs, double-click the
"version.xml" of the root folder on DVD, and then click Yes on the dialog box. After that, you can
read the manual by clicking the link of manual again.
[?] The menu does not appear:
Is the file association correct?

 This menu is built based on "Microsoft HTML Application Host". Make sure that the ".hta" file
extension is associated to "Microsoft HTML application host".
Is the OS in the proper state?

 The menu does not appear depending on the system registry setting or the timing to set the
DVD/CD. In such case, choose Computer from Explorer and double-click the icon of the set DVD
drive.
Did you run the menu on this computer?

 The autorun feature is disabled on this computer. Run the following file on DVD directly.
\autorun\dispatcher_x64.exe
[?] Some menu items are gray:
Is your system environment correct?

 Some software requires administrator privilege or needs to be operated on the server. Run on the
appropriate environment.
8.7

Problems With Bundled Software

[?] ioremap error is sometimes output to syslog.
 When an access by /sys/firmware/dmi/entries conflicts with an access by /dev/mem, the following
messages may be output to syslog.
kernel: ioremap error for 0x7cadd000-0x7cadf000, requested 0x10, got 0x0
- This message may appear in the timing when service of NEC ESMPRO Agent for Linux
initializes library (/opt/ft/lib/libft.so) included in ft Server Control Software at the time of start by our
evaluation. Therefore it occurs by server start and service reboot
(/opt/nec/esmpro_sa/bin/ESMRestart) of NEC ESMPRO Agent for Linux. There is not any
problem with NEC ESMPRO Agent for Linux.
[?] NEC ESMPRO Agent (Linux):
 For details of NEC ESMPRO Agent (Linux), see "NEC ESMPRO Agent User's Guide (Linux)" in ft
Server Control Software Install CD.
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Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
8. Troubleshooting