Huawei RP100-55T User Manual page 87

HUAWEI RP100-55T Room Presence
User Guide
Table 12-9 Troubleshooting methods for the problems associated with video
Problem
The RP100-55T is
powered on but is
not in a conference.
The display,
however, does not
show the user
interface or the local
video.
The RP100-55T is
powered on but is
not in a conference.
The user interface
can be displayed
properly. The local
video, however, is
displayed as a blue
screen.
The RP100-55T is
powered on but is
not in a conference.
The local video is
displayed properly.
The user interface,
however, cannot be
displayed.
After the local site
joins a conference,
the local video can
be displayed
properly but the
remote video cannot
be displayed.
Issue 01 (2013-12-20)
Possible Cause
The display is powered off.
The video channel of the
display is selected incorrectly.
The video settings of the
RP100-55T or the display are
incorrect. For example, the
brightness is set to 0.
The video cable is not
connected securely.
The camera connected to the
interface that is set as the
video source is powered off or
is in a hibernation state.
No display is connected to the
interface that is set as the
output interface of the user
interface or the relevant
display is faulty.
The RP100-55T system does
not respond to operations
performed with the remote
control.
Check the local and remote
loopback status. A local or
remote loopback test is being
performed.
Check the call statistics. If the
video bandwidth is 0, it
indicates that no video is sent
from the remote site.
If the remote video is
displayed as a blue screen, the
remote site hides its video by
sending a blue screen.
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12 Maintenance and Troubleshooting
Solution
Power on the display.
Set the video channel correctly
using the remote control.
Set the video parameters of the
RP100-55T and the display to
default values.
Connect the display to the
RP100-55T using the video cable
properly.
Power on or activate the camera.
Connect a display to the interface
that is set as the output interface of
the user interface, and then set
relevant video parameters
correctly.
Telnet to the RP100-55T. If the
operations still fail on the
RP100-55T, the RP100-55T
system is faulty. Restart the
RP100-55T. If the problem
persists, contact the relevant
distributor for maintenance.
Stop all local and remote loopback
tests.
Contact the administrator of the
remote site to solve this problem.
Contact the administrator of the
remote site to solve this problem.
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