System Fault Troubleshooting Procedure - HP 3000 Series Handbook

For HP Internal Use On1y
Table 5-4. System Fault Troubleshooting Procedure (continued)
CAUSE/SYl\1PTOlVl
ACTION
8a. Chassis codes BEOO, xxxx,
YES. MPE/iX Monitor Halt (Halt 0)
DEAD displayed?
Determine cause of failure by decoding "Halt 0" code sequence
using Table 5-5.
Also refer to the "Operating System Problems" section.
Note whether or not operating system halt was caused by HPMC.
Go to Step 10.
NO. Go to Step 8b.
8b. Chassis codes BE07, xxxx, YES. MPE/iX System Abort (Halt 7)
DEAD displayed?
Perform memory dump. Refer to the "Taking a Memory Dump"
section for more information.
Also refer to the "Operating System Problems" section.
Call the Response Center. Refer to the "Calling the Response
Center" section for more information.
NO. Go to Step 9.
9. Chassis codes CBFF and xxxx YES. Nested HPMC. Go to Step 10.
looping?
NO. Go to Step 14.
10. MPE/iX? YES. Perform a Transfer of Control (TOC). Go to Step 11.
NO. HP- UX. Go to Step 13.
11. Transfer of Control (TOC)
YES. Perform memory dump. Refer to the "Taking a Memory
successful? Dump" section for more information. Go to Step 12.
NO. lla. Perform system reset. Stop at PDC by interrupting the
automatic boot process.
llb. From the PDC menu, enter SER to access the Service Menu.
Then execute PDC PIM HPMC command to report HPMC error
log and HPMC PIM.
llc. Isolate failing FRU by analyzing error log and PIM. See
"Troubleshooting HPMCs" procedure.
lld. Send data to Response Center for analysis. END
12. OS failure caused by HPMC? YES. Go to Step llb.
NO. Send dump data to Response Center for analysis. END
13. HP-UX Perform system reset. Go to Step 11 b.
5-8 Troubleshooting