Huawei B2368 User Manual page 187

LTE CPE B2368
User Guide
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I cannot see or access the Login screen in the web configurator.
Step 1 Make sure you are using the correct IP address.
The default IP address is 192.168.1.1.
If you changed the IP address, use the new IP address.
If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the LTE Device.
Step 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide.
Step 3 Check to make sure your computer does not have a static IP address.
Step 4 Check to make sure your web browser is not using proxy.
Step 5 Make sure your Internet browser does not block popup windows and has JavaScript and Java
enabled.
Step 6 Reset the device to its factory defaults, and try to access the LTE Device with the default IP
address. See
Step 7 If the problem continues, contact the network administrator or vendor, or try one of the
advanced suggestions.
Advanced Suggestions
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I can see the Login screen, but I cannot log in to the LTE Device.
Step 1 Make sure you have entered the user name and password correctly. The default user name is
user. These fields are case-sensitive, so make sure [Caps Lock] is not on.
Step 2 You cannot log in to the web configurator while someone is using Telnet to access the LTE
Device. Log out of the LTE Device in the other session, or ask the person who is logged in to
log out.
Step 3 Turn the LTE Device off and on.
Step 4 If this does not work, you have to reset the device to its factory defaults. See
Backup/Restore
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Issue 03 (2019-01-31)
If you can't remember the password, you have to reset the device to its factory defaults.
See 1.5.3 The RESET Button.
1.5.3 The RESET
Try to access the LTE Device using another service, such as Telnet. If you can access the
LTE Device, check the remote management settings and firewall rules to find out why
the LTE Device does not respond to HTTP.
If your computer is connected to the WAN port or is connected wirelessly, use a
computer that is connected to an ETHERNET port.
Screen.
Copyright © Huawei Technologies Co., Ltd.
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