Chapter 7 Diagnostics/Troubleshooting; Section 7-1 Overview - GE LOGIQ E9 Service Manual

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Diagnostics/Troubleshooting

Purpose of Chapter 7

This section describes how to setup and run the tools and software that help maintain image quality and

system operation. Basic host-, system-, and board-level diagnostics are run whenever power is applied.

Some Service Tools may be run at the application level.

Service Safety Considerations

DANGEROUS VOLTAGES, CAPABLE OF CAUSING DEATH, ARE PRESENT IN

THIS EQUIPMENT. USE EXTREME CAUTION WHEN HANDLING, TESTING AND

IF THE COVERS ARE REMOVED FROM AN OPERATING LOGIQ E9, SOME METAL

SURFACES MAY BE WARM ENOUGH TO POSE A POTENTIAL HEAT HAZARD IF

TOUCHED, EVEN WHILE IN SHUT DOWN MODE.

IF A LOGIQ E9 IS ENERGIZED, AND THE FRONT PROCESSOR (CARD CAGE) COVER

IS REMOVED, THE VOLTAGE TEST POINTS POSE A POTENTIAL SHOCK HAZARD.

USE ALL PERSONAL PROTECTION EQUIPMENT (PPE) SUCH AS GLOVES, SAFETY

SHOES, SAFETY GLASSES, AND KNEELING PAD, TO REDUCE THE RISK OF INJURY.

Gathering Troubleshooting Data

Purpose of this Section

Problem images and system data (logs) can be acquired at the device or through remote diagnostics

(InSite ExC). These data can be used to perform service at the device, or can be sent back to the

manufacturer for analysis.

Chapter 7 Diagnostics/Troubleshooting