Collecting Trouble Logs; Collection Of System Information; Collection Of Esmpro Agent - NEC Express5800 320Fd-MR User Manual

COLLECTION OF TROUBLE LOGS
If a failure occurs, you can collect information at the time of failure occurrence by the following
ways.
IMPORTANT:

Collect failure information that is described later only when you are asked to do so by a
maintenance service engineer of the maintenance service company.

You may see a message telling you the virtual memory is not sufficient in a reboot following
a failure. Continue to start up the system. If you perform reset and attempt to restart again,
collecting failure information fails.

Collection of System Information

The ESX Server system information is recorded in syslog, etc. When you collect system
information in the NEC Express5800/ft series, log in as the root user and run the following
command.
# /opt/ft/sbin/buggrabber.pl
The collected data is created in the following directory.
/home/BugPool/

Collection of ESMPRO Agent

When you collect NEC ESMPRO Agent log in the NEC Express5800/ft series, log in as the root
user and run the following command.
# cd /opt/nec/esmpro_sa/tools/
# ./collect.sh
The collected data is created in the following file.
/opt/nec/esmpro_sa/tools/collectsa.tgz
Troubleshooting 7-17