Collecting Trouble Logs; Collection Of Server Types; Collection Of Event Logs - NEC Express5800/R320a-E4 User Manual

COLLECTING TROUBLE LOGS

In the event of trouble, you can get information in the procedures described below:
IMPORTANT:
You can perform the procedures described below only when you are asked by your
maintenance personnel to get trouble logs.
When the system restarts after the trouble, it may show a message that there is a shortage of
virtual memory. However, continue the system startup. If you reset and restart the system,
you cannot get correct information.

Collection of Server Types

Show the way to collect information of various failures which have occurred to this server.
[how to use]
1) Execute the following command from Explorer on this server which installed NEC ESMPRO
Agent.
%EsmDir%\tool\collect.exe
* "%EsmDir%" is a folder which installed NEC ESMPRO Agent.
Default Folder Name: C:\ESM
2) Log is output in %EsmDir%\tool\log.
[Attention]
NEC ESMPRO Agent has %EsmDir%\log folder apart from %EsmDir%\tool\log folder.
Should be careful not to mistake folder.
In addition, collect the information of various failures on this server using NEC Product Info
Collection Utility. Refer to "NEC Product Info Collection Utility" (page 5-93) for how to use.

Collection of Event Logs

Collect the logs of various events that have occurred in the NEC Express5800/ft series. It is
recommended that you collect all the logs of [Application Log], [Security Log] and [System log] by
the following procedure.
IMPORTANT:
If a STOP error or system error has occurred or the system has stalled, restart
the system, and then start collecting event logs.
1. Click [Start] - [Settings] - [Control Panel] - [Administrative Tools] - [Event Viewer].
2. Select the type of the log to be collected.
[Application Log] contains events related to the applications that were active at
occurrence of the events. [Security Log] contains security-related events. [System Log]
contains events that occurred in system components of Windows Server 2003, Enterprise
Edition.
Troubleshooting 7-41