Simplified Call Distribution - NEC Xen IPK Features & Specifications Manual

Simplified Call Distribution

FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
SERVICE
CONDITIONS
Features and Specifications Manual
Simplified Call Distribution is a hunting method that distributes calls evenly
to all members of a hunt group. It is very similar to UCD but does not require
members to control call processing status by logging off. Hunting is
instituted when a DIT, DID, TIE or VRS(4)-U( ) ETU call is terminated at an
SCD group pilot number. Up to 32 SCD members can be divided among
four SCD groups or assigned in one SCD group.
Terminal Type
Not applicable.
Required Components
None.
Not applicable.
Data Assignment
Both the SCD pilot number and SCD members are assigned in
System Programming.
Restrictions
SCD is not available for Voice Mail transferred calls, CO transferred
calls, or station transferred calls.
SCD is not available for intercom calls.
SCD calls do not follow individual settings of CFB/NA.
SCD calls will not follow any Call Forward Split setting. Setting a Call
Forward Split on an SCD agent will cause that agent to be bypassed
by SCD calls. Directed calls to that station (e.g. DID, DIT or
Ring Transferred calls) will however follow the Call Forward Split
settings as appropriate.
General
The hunt method for SCD is circular. The hunting starts with the station
after the last answered SCD station within a group.
SCD calls follow Station Call Forward - All settings to an internal
destination, however when calls terminate at the CF-All destination, if
a call is not answered within the time specified in MB1-2-22, it will ring
at next SCD agent.
S-5
S5 – 509