NEC ViVid Office 2020 Quick Reference Manual page 150

Troubleshooting
Condition
The copied image is
skewed.
The copied image has
folds.
The Copy function cannot
be set.
Transmission
Condition
The document is not
scanned.
The document is skewed
during scanning.
The image received at the
receiver is not clear.
A blank sheet is printed at
the receiving station.
Cause
The document guide plate has not been
adjusted properly.
The document is not placed correctly on
the scanning glass.
Dirt or dust on the glass surface is causing
trouble (when the Duplexing Document
Feeder is used).
The paper is not placed correctly in the
tray.
The paper is not placed correctly in the
tray.
The paper is curled or damp.
The Interrupt mode is on.
Cause
The document is too thick.
The document is too thin, or too small.
The scanning area is dirty.
The document guide plate is not adjusted
properly to the width of the document.
The document is not set correctly.
The scanning area is dirty.
The original document is too light.
There is a problem with the telephone line
connection, or with the receiving facsimile.
The document was placed face down in
the ADF.
Countermeasure
Adjust the document guide plate to match
the original document's paper width.
Place the document on the glass surface
using the scale mark.
Clean the glass surface thoroughly.
Line up the edges of the paper with the
guides on the tray.
Line up the edges of the paper with the
guides on the tray.
Replace the paper.
When the lamp for the Interrupt key lights,
the interruption mode is on.
Press the <Interrupt> key to reset the
function.
Countermeasure
Use the Book Scanner for transmission.
Use the Book Scanner for transmission.
Clean the scanning area.
Adjust the document guide plate to the
match the document width.
Set the document correctly.
Clean the scanning area.
Adjust the contrast that is appropriate for
the document.
Make a copy with this machine. If the copy
is clear, try to resend the document to the
receiver.
Place the document face up in the ADF
and resend.
5-18
Ref. Page
1-25
1-25
4-13
4-3
4-3
4-3
Operation
Manual
(Copy)
Ref. Page
2-13
2-13
4-13
1-25
1-25
4-13
Operation
Manual
(Fax)
1-25