Voice Mail Overflow - NEC univerge sv8100 User Manual

Description
The telephone system can automatically reroute unanswered outside calls to the
In-Mail Automated Attendant. Voice Mail Overflow ensures that InMail picks up calls
that do not go through. This allows callers to leave a message rather than having to
call back later. Voice Mail can be the overflow destination for the following types of
calls:
InMail System Guide
Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension's mailbox
if not answered.
Incoming Ring Groups
A trunk ringing an extension's line keys can overflow to the InMail Automated
Attendant.
Department Calling Groups
A call to a Department Group master (pilot) number can overflow to InMail if
unanswered. The overflow destination is the Group Mailbox assigned to the
Department Group. The Group Mailbox can be a:
Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is
unanswered.
Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call
is unanswered. The Announcement Mailbox can then hang up or provide additional
dialing options.
Subscriber Mailbox
The Department Group caller can leave a message in the groups master mailbox. A
Member of the group can then retrieve the message later on.
The call into the Department Group can be one of the following:
A Direct Inward Line to the Department Group master (pilot) number.
A Screened Transfer from the InMail Automated Attendant to the Department Group
master (pilot) number.
An Unscreened Transfer from the InMail Automated Attendant to the Department
Group master (pilot) number.

Voice Mail Overflow

Issue 7.00
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