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Return a faulted part
About this task
For US customers, return defective material within five business days. For International customers, return defective material
within 10 business days. The materials required to return your defective part are supplied with the good part shipment.
Steps
1. Package the faulted part in the shipping box that contained the replacement part.
2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part.
3. For more information about returning customer-replaceable parts:
a. Open PowerStore Manager.
b. Click Settings on the upper right of the screen.
c. Click General Support.
d. Under Drives, Power Supplies, and Other Parts, click Return Part.
e. If your screen does not show the Return Part link, contact your service provider for instructions.
Replace a 4-port card
Take the following actions to remove the 4-port card and install the replacement 4-port card into the system.
Before you begin
CAUTION:
Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify
that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed
while performing this procedure, repeat this verification for each affected node before proceeding to remove
the next node. If necessary, contact your service provider before starting the replacement procedure.
Identify a faulted 4-port card from PowerStore Manager
Before you replace a 4-port card, ensure that you have identified its location within the system. Using PowerStore Manager, you
can identify and locate a faulted 4-port card.
Steps
1. From PowerStore Manager, select Hardware.
2. Select the appliance that includes the 4-port card that you need to replace.
3. On the Components card, under Rear View, expand BaseEnclosure.
4. Expand the node that includes the 4-port card, expand EmbeddedModule, and then select 4PortCard.
Faulted parts appear in red in the image of the system, and report a status of Faulted in the State field.
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Base enclosure service procedures
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