NEC Univerge SV8100 Features And Specifications Manual page 106

Issue 5.0
Program
Program Name
Number
11-13-08 Service Code Setup (for ACD) –
Agent ID Code Login
11-13-09 Service Code Setup (for ACD) –
Agent ID Code Logout
11-13-10 Service Code Setup (for ACD) –
ACD Agent Login by Supervisor
11-13-11 Service Code Setup (for ACD) –
ACD Agent Logout by
Supervisor
11-13-12 Service Code Setup (for ACD) –
Change Agent ACD Group by
Supervisor
11-13-13 Service Code Setup (for ACD) –
ACD Agent Changing Own ACD
Group
11-17-01 ACD Group Pilot Number
15-07-01 Programmable Function Keys
15-08-01 Incoming Virtual Extension Ring
Tone Setup
2 - 80
Description/Comments
Assign to allow an AIC Agent to
log into a group.
Assign to allow an AIC Agent to
log out of a group.
Assign to allow an ACD
Supervisor to log into a group.
Assign to allow an ACD
Supervisor to log out of a group.
When using service code 669 to
change an agent ACD group, the
supervisor must enter a 2-digit
number for the group. For
example, to change to ACD group
4, the entry would be 669 04.
When this service code is used, an
ACD Agent can reassign
themselves to another ACD
Group.
Assign the ACD Master Number
for each ACD Group.
Assign functions to multiline
terminal line keys.
When an extension or a virtual
extension is assigned to the
function key on the key telephone,
select the ring tone when receiving
a call on that key.
For ACD CAR keys, only tone
pattern 1 (entry 0) can be used.
The remaining patterns are not
checked with this feature.
UNIVERGE SV8100
Assigned Data
MLT
(default not assigned)
MLT
(default not assigned)
MLT
(default = 667)
MLT
(default = 668)
MLT
(default = 669)
MLT
(default = 670)
ACD Group Number:
01~64
ACD Group Pilot
Number:
Up to eight digits
(default not assigned)
Line Key 1~48
0~99 (Normal Function
Code 751 by default)
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 
00 ~ 99
(Appearance Function
Code) (Service Code
752 by default)
0 = Tone Pattern 1
1 = Tone Pattern 2
2 = Tone Pattern 3
3 = Tone Pattern 4
4 = Incoming Ring
Tone Extension
(default = 0, Tone
Pattern 1)
Automatic Call Distribution (ACD)
Level
1 2 3
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