NEC Univerge SV8100 Features And Specifications Manual page 115

UNIVERGE SV8100
Program
Program Name
Number
41-14-07 ACD Options Setup – Automatic
Off Duty for SLT
41-14-08 ACD Options Setup – ACD Off
Duty Mode
41-14-09 ACD Options Setup – Automatic
Wrap Up End Time
41-14-10 ACD Options Setup – ACD No
Answer Skip Time
41-14-12 ACD Options Setup – Start
Headset Ear Piece Ringing (for
SLT)
41-14-13-1 ACD Options Setup – ACD
Queue 1-Digit Assignment
41-14-13-2 ACD Options Setup –
Destination Number Type
41-14-13-3 ACD Options Setup –
Destination Number
Automatic Call Distribution (ACD)
Description/Comments
Enable (1)/Disable (0 Automatic
Off Duty (rest) mode for agents
with single line telephones.
Enable (1)/Disable (0) the agent's
ability to receive internal calls in
ACD Off Duty Mode.
Set the time for the Automatic
Wrap Up End Time.
Set the time a call to the ACD
Group rings an idle extension
before routing to the next agent.
Set the ringing start time for the
headset ear piece on a single line
telephone.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64)
assign the One-Digit number (0~9,
#
) to be used for the One-Digit
,
Dial Out Option.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the Destination Number
Type.
Set various options for ACD
Groups. When an option is set for
an ACD Group, the setting is in
force (if applicable) for all agents
in the group.
For each ACD Queue (1~64),
assign the destination number for
the assigned Destination Type.
Assigned Data
1
0 = No change to off
duty mode
1 = Change to off duty
mode automatically
(Skip)
(default = 0)
0 = Cannot receive
internal call
1 = Can receive
internal call
(default = 0)
0~64800 (seconds)
(default = 0)
0~64800 (seconds)
(default = 10)
0~64800 (seconds)
(default = 0)
1st Data:
Up to one digit
(0, 1~9, #, )
2nd Data:
(default = Blank)
2nd Data:
0 = None
1 = Extension or Voice
Mail
2 = Incoming Ring
Group
3 = Speed Dial Bin
4 = ACD Group
(default = 0)
3rd Data:
Up to eight digits
(0, 1~9, #, )
(default = Blank)
Issue 5.0
Level
2 3
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