Quick Message - NEC Aspire S IntraMail System Manual

Quick Message

Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally
*) followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is
enabled by default, it is an efficient way for experienced Automated Attendant callers to leave messages.
There is no need to dial an extension first. To make this option more readily available to all Automated Atten-
dant callers, consider having the active Instruction Menu describe how to use the Quick Message option.
There are two Quick Message Dial Action Table actions:
■ Quick Message with Greeting (REC1)
The caller hears the mailbox greeting followed by a beep and can leave message. If the greeting is not
recorded, the caller hears, "At the tone, you can leave your message for extension xxx (or name if
recorded). Start recording at the tone. When you are done, press the # key or hang up."
■ Quick Message without Greeting (REC2)
The caller bypasses the mailbox greeting (hearing "Recording" and a beep instead) and can leave a mes-
sage. This is typically used with a Next Call Routing Mailbox when the caller is asked to dial a digit
(e.g., 1) to leave a message. Otherwise, the mailbox greeting (if recorded) would be heard again.
Related Features
Dial Action Table (page 62)
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
Next Call Routing Mailbox (page 140)
The Quick Message without Greeting option (REC2) is typically used when the mailbox's Next Call
Routing Mailbox option allows the caller to dial a digit to leave a message. Otherwise, the caller would
hear the mailbox greeting twice (once when initially accessing the mailbox and again when routed by the
Next Call Routing Mailbox).
Programming
Step 1
148 ◆ Chapter 2: Features
Optionally set up a Quick Message with Greeting (REC1) Action.
47-03-01: Dial Action Table Actions: REC1 Action - Quick Message With Greeting (3) on
1.1
page 237.
- To have the caller leave a Quick Message at a specific extension, the corresponding Num-
ber option should be the extension number.
- To have the caller leave a Quick Message at any caller-dialed extension, the corresponding
Number option should be IXXX.
- To have the caller leave a Quick Message at a caller-dialed extension in a specific range, the
corresponding Number option should be XXX.
- For example, to allow callers to leave a Quick Message extensions 301-399, for key
3 enter REC1 for the Action and XXX for the corresponding Number.
✔
By default, key * Action is REC1 and Number is IXXX.
IntraMail for Aspire System Guide