Make Call; Automatic Route Selection - NEC Aspire S IntraMail System Manual

Make Call

Description
Make Call lets a Subscriber Mailbox user listen to a voice message and dial
knowing their caller's phone number. Make Call automates returning messages since you don't have to dial
the message sender's telephone number. Make Call is always available for messages received from co-work-
ers. Make call is available for messages received from outside callers if the system has Caller ID enabled
(and provided by the connected telco).
While listening to a message, the telephone display shows the callers number (or extension) in addition to
the date and time the message was left.

Automatic Route Selection

Since trunk Caller ID data is always received as 10 digits, you must set up Automatic Route Selection (ARS)
to properly process the digits dialed during a Make Call callout. For example, it may be necessary to add a
leading 1 for all long distance calls or strip the leading 1 and area code from all local calls. Refer to Auto-
matic Route Selection in the Aspire Software Manual (P/N 0893200) for more. Without ARS, all Make Call
callouts are dialed exactly as the Caller ID data is received.
Related Features
Caller ID (page 57)
Make Call for outside calls is available only if the telco provides Caller ID to the telephone system and
the telephone system passes that Caller ID data to the IntraMail voice mail ports.
Message Reply (page 135)
Message Reply can not automatically reply to a message left by an outside caller. Use Caller ID with
Return Call instead.
Programming
Step 1 Be sure the telco provides Caller ID to the connected telephone system.
Step 2 Check your telephone system programming to be sure the telephone system is set up to
receive Caller ID and pass it to the IntraMail voice mail ports.
2.1
2.2
2.3
2.4
Step 3 Set up Trunk Group Routing.
Make Call callouts use Trunk Group Routing (dial 9) when selecting outbound routes.
3.1
IntraMail for Aspire System Guide
14-02-10 : Analog Trunk Data Setup - Caller ID
- Enable (1) a trunk's ability to receive Caller ID data.
✔
By default, a trunk's ability to receive Caller ID data is disabed (0).
14-01-22 : Basic Trunk Data Setup - Caller ID to Voice Mail
- Enter 1 (Yes) to enable this option.
✔
By default, this option is disabled.
20-09-02 : Class of Service Options (Incoming Call Service) - Caller ID Display
- Enter 1 (Yes) to enable the Caller ID display at an extension.
✔
By default, this option is disabled.
20-06-01 : Class of Service for Extensions
- Assign Class of Service to extensions.
✔
By default, extension 301 has Class of Service 15. All other extensions have Class of Ser-
vice 1.
14-05-01: Trunk Groups
- Assign trunks to trunk groups (1-8).
✔
By default, all trunks are in group 1.
Make Call
MC to return the call without
Chapter 2: Features ◆ 115
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