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Basic Voice Mail Programming
Checking the Default Automated Attendant
Checking the Default Automated Attendant
Checking the Default Autom ated Attendant
Availability:
About Call Routing Mailboxes
About Answering Schedule Tables
1. This chapter explains how to use only Call Routing Mailboxes to answer calls since they are the most frequently-
used type of mailbox. To see how other types of mailboxes answer calls, See Chapter 3: Programming in the
VANGARD Mail System Guide.
40
VANGARD Mail/i-Series Quick Setup Guide
VANGARD Mail has 16 Answer Schedule Tables and 100 Dial Action
Tables.
The Automated Attendant answers incoming calls using a mailbox. That is, the Voice Mail sends an
incoming caller to a mailbox and plays, to the caller, the message that is recorded for that mailbox (e.g.,
Thank you for calling ABC company.) The default Automated Attendant uses 4 different Call Routing
Mailboxes to answer incoming calls according to programmed schedules
the Answering Schedule Tables are explained below.
For a quick look at the default Automated Attendant setup, see also How the Default Automated
Attendant Handles Calls on page 41.
A Call Routing Mailbox lets callers press a dialpad key (0-9, *, #) on a Touch Tone phone to route
their own call to an extension, mailbox, or Voice Mail. A Call Routing Mailbox uses the following
three items:
The Dial Action Table assigns a routing option (or "action") to each dialpad key (0-9, *, #).
For example, you could assign the action, Screened transfer to 306" to key 7. This lets a caller
press key 7 to transfer to extension 306. The Voice Mail can accommodate up to 100 Dial
Action Tables.
The recorded Welcome Message greets the callers. A typical main greeting or Welcome
Message is: Thank you for calling XYZ Company.
The recorded Instruction Menu lets a caller know the routing options that have been pro-
grammed in the Dial Action Table.
The reason why the Voice Mail can answer calls using 4 different Call Routing Mailboxes is
because of the Answering Schedule Tables (ASTs). An AST lets the Automated Attendant answer
calls and greet callers differently depending on the day/date and time. For example, an AST lets the
Automated Attendant answer calls using Call Routing Mailbox A during the morning, Call Routing
Mailbox B during the afternoon, Call Routing Mailbox C at night, etc.
An AST can contain up to 20 day/date/time schedules and VANGARD Mail can accommodate up
to 16 ASTs. You assign the AST to a port or trunk. If you assign an AST to a port, Voice Mail uses
that AST to answer any trunk that uses the port. If you assign an AST to a trunk, Voice Mail ignores
the port's AST and use's the trunk's AST.
Chapter 4: Voice Mail Programming
1
. Call Routing Mailboxes and
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