Having The Automated Attendant Answer Outside Calls - NEC Aspire S IntraMail System Manual

Having the Automated Attendant Answer Outside Calls

To have the Automated Attendant answer outside calls, you have to set up Direct Inward Lines (DILs) and
terminate them to IntraMail. Once the DILs to IntraMail are set up:
■
All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30AM to 5:00PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers – also using Call Routing Mailbox 1.
■ Dial Action Table 1 allows outside callers to:
- Dial
- Dial
- Dial
- Dial
- Wait on the line to be automatically routed to the operator.
To set up the Automated Attendant to answer outside calls:
Step 1 Set up trunks as Direct Inward Lines.
1.1
Step 2 Have the Direct Inward Lines terminate to IntraMail (extension 343).
2.1
Step 3
Review the default Automated Attendant setup.
DIL to Voice Mail
G
G
Master (700)
Trunks Route to
G
Answer Table 1
Answer Table 1
All trunks
Use Answer
Table 1
IntraMail for Aspire System Guide
Initial Configuration and Programming
(if installed) 301-399 and 400-499.
system extensions
for an operator (extension 301).
0
to leave a Quick Message in a mailbox.
* + Extension
to remotely log on to their mailbox.
# + Extension
22-02-01: Incoming Call Trunk Setup
- Assign Service Type 4 to each trunk you want to be a DIL. Make a separate entry for each
Night Service mode.
✔
By default, trunks are Service Type 0 (Normal).
22-07-01: DIL Assignment
- For each trunk you designated as a DIL above, enter 343. Make a separate entry for each
Night Service mode.
✔
By default, there are no DIL destinations programmed.
22-02-01: Incoming Call Trunk Setup
22-07-01: DIL Setup
Default Automated Attendant Answering
47-10-01: Answer Table Assignment
G 47-11: IntraMail Answer Table Options
Schedule 1 or
G 47-12: IntraMail Answer
Schedules
Default Mailbox
G 47-11-03: Default Mailbox
Call Routing
G 47-08: Call Routing Mailbox
Mailbox 1
Options
Dial Action
Table 1
Which chooses Call
Routing Mailbox 1.
Calls always route to Call Routing Mailbox 1
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
G 47-13: IntraMail Dial Action Tables
And Dial Action
Table 1
Chapter 1: Quick Setup ◆ 11
Programming
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
With these
dialing options
1