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Application Note ANV00004
One Company, with Auto Attendant only Answering Calls At Night
Application No te ANV00004
One Com pany, with Auto Attendant only Answering Calls At Night
Problem:
Solution:
Explanation:
Step 1.Review the default Automated Attendant setup.
72
VANGARD Mail/i-Series Quick Setup Guide
A company wants to have their "live" operator answer calls during the day and have the Voice Mail
Automated Attendant automatically answer calls at night.
NVM-2000 or VANGARD Mail Automated Attendant
In this application, extension users answer all calls during the day and the Voice Mail Automated
Attendant answers all calls at night. You can set up this application following these 4 steps:
1.
Review the default Automated Attendant setup. See Step 1 below.
2.
For Answer Schedule Table 1, have Answer Schedules 1-4 use Call Routing Mailbox 811.
This will provide the same Welcome Message and Instruction Menu to callers, regardless of
when the Automated Attendant answers calls. See Step 2 below.
3.
Record a Welcome Message and Instruction Menu for Call Routing Mailbox 811. See Step 3
below.
4.
In your telephone system programming, direct calls to the Automated Attendant at night. See
Step 4 below.
Note: This Application Note illustrates one of several procedures you can use to program this
application. If you are familiar with NVM-2000 and VANGARD Mail programming,
you may be able to set up an alternate procedure.
All Voice Mail ports use Answering Schedule Table 1. (You will not change this setup.)
Answering Schedule Table 1 has 4 schedules. (You will change the Call Routing Mailbox
assignment for Answering Schedules 2-4 in Step 2 below.)
Schedule 1 is for weekday mornings
- Monday through Friday, 8:00 AM to 12 noon
- Assigned to Call Routing Mailbox 811 (which uses Dial Action Table 1)
Schedule 2 is for weekday afternoons
- Monday through Friday, 12 noon to 5:00 PM
- Assigned to Call Routing Mailbox 812 (which also uses Dial Action Table 1)
Schedule 3 is for weekday evenings
- Monday through Thursday 5:00 PM to 8:00 AM
- Assigned to Call Routing Mailbox 813 (which uses Dial Action Table 2)
Schedule 4 is for weekends
- Friday 5:00 PM to Monday 8:00 AM
- Assigned to Call Routing Mailbox 814 (which uses Dial Action Table 2)
The default Welcome Message is: "Thank you for calling."
The default Instruction Menu is: "If you are calling from a touch tone phone, please dial the
extension number you wish to reach or dial 0 for assistance. If you are calling from a rotary
dial phone, please stay on the line for assistance."
(You will change these recordings in Step 3 below.)
Your telephone system is not set up to direct calls to the Automated Attendant. (You will
change this in Step 4 below.)
Appendix A: Application Notes
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