Filing An Error Report - ABB IRC5 Operating Manual

2 Introduction to troubleshooting

2.4 Filing an error report

2.4 Filing an error report
Introduction
If you require the assistance of ABB support personnel in troubleshooting your
system, you may file a formal error report as detailed below.
In order for the ABB support personnel to better solve your problem, you may
attach a special diagnostics file that the system generates on demand.
The diagnostics file includes:
NOTE that it is not required to create or attach any additional files to the error
report if not explicitly requested by the support personnel!
Creating the diagnostics file
The diagnostics file is created manually as detailed below.
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• Event log A list of all system events.
• Backup A backup of the system taken for diagnostics purposes.
• System information Internal system information useful to ABB support
personnel.
Action
Tap ABB, then Control Panel and then Diagnostics.
A display is shown:
en0500002175
Specify the name you want for the diagnostics file, the save folder of it and tap OK.
The default save folder is C:/Temp, but any folder may be selected, for instance an
externally connected USB memory.
This may take a couple of minutes, while "Creating file. Please wait!" is displayed.
To shorten file transfer time, you may compress the data into a zip-file.
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Operating manual - Troubleshooting IRC5
3HAC020738-001 Revision: AA