Acd Threshold Overflow - NEC ASPILA EX Feature Manual

Program 41 : ACD Setup

41-16 : ACD Threshold Overflow

41-16 : ACD Threshold Overflow
Level:
SA
Description
Input Data
Conditions
Feature Cross Reference
892 Programming
• Available.
Use Program 41-16 : ACD Threshold Overflow to define the value of the ACD threshold call
overflow and the mode for each ACD group.
ACD Group No
Item
Item
No.
01 Number of Calls in Queue
Define the maximum num-
ber of calls allowed in the
ACD queue before overflow
occurs.
02 Operation Mode for ACD
Queue
Define how the system
should handle calls when the
number of calls in queue
exceeds the threshold.
None
• Automatic Call Distribution (ACD)
Aspila EX
Input Data
0-200
(0: No limitation)
0- The longest waiting call is transferred
1- The last waiting call is transferred
2- Send Busy Tone
Aspila EX Software Manual
01-64
Default
0
0