Acd Options - NEC ASPILA EX Feature Manual

Program 41 : ACD Setup

41-14 : ACD Options

41-14 : ACD Options
Level:
SA
Description
Input Data
ACD Group No
Item
No.
01 EMG call operation mode
02 Wrap up mode
03 ACD Priority for overflow calls
(*1)
04 Automatic Answer in Headset
Mode
05 -- Not used --
06 Transfer to ACD extension while
2nd delay announcement
07 Automatic off duty for SLT
08 ACD off duty mode
09 Automatic Wrap up end time
10 Supervising ACD Answer to
incoming call
11 Cancel Head-Set Ear Piece
Ringing (for KST)
12 Start Head-Set Ear Piece Ringing
(for SLT)
888 Programming
• Available.
Use Program 41-14 : ACD Options to set various options for ACD Groups. When you set an
option for an ACD Group, the setting is in force (if applicable) for all agents within the group. The
chart below shows each of the ACD options, they entries available, and the default entry.
Item
Aspila EX
Input Data
0- Call to system supervisory extension when group
supervisory extension is busy.
1- Not call to system supervisory extension when group
supervisory extension is busy.
0- After wrap up mode key is pressed.
1- After call is finished automatically.
0- Own group priority
1- Priority order by Program 41-03-03
0- Transfer to ACD extension
1- Not transfer to ACD extension
0- No change to off duty mode
1- Change to off duty mode automatically
0- Can not receive internal call
1- Can receive internal call
0-64800 (Sec.)
0-64800 (Sec.)
0-64800 (Sec.)
0-64800 (Sec.)
01-64
0- off
1- on
Aspila EX Software Manual
Default
0
0
0
0
0
0
0
0
10
0
0