NEC ASPILA EX Feature Manual page 400

Conditions
Default Setting
Programming
386 Features
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take
advantage of the Automated Attendant's extensive routing capabilities. To Transfer the call,
the user simply places the call on Hold, dials the unique VRS service code (set up in system
programming) and hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting
Messages tell the extension user the status or progress of their call. For example, if a user calls
extension 300 when it is busy, they hear, "Station 300 is busy. For Callback, dial 2."
900 Preamble
If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically play
a prerecorded message when a user answers the call. This prerecorded message should describe the
900 service features and cost. The 900 Preamble ensures that the caller is always aware that they
have accessed a 900 "pay- per-call" service. A system user cannot converse with the caller until the
preamble message ends. If the caller hangs up before the message completes, they are not charged
for the call. If the caller waits for the message to end, they can talk to a system user and call charg-
ing begins. The system will answer as many 900 calls as there are available VRS ports. If a 900
calls comes in when all VRS ports are busy, the call will not appear on an extension until a VRS
port is available.
You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application.
When a receptionist answers a call, the VRS can play a preamble message such as, "Welcome to
ABC Company. How can I help you?" When the caller replies, the receptionist answers, "One
moment please," and quickly extends the call to the desired party. This ensures that all incoming
calls are answered quickly, courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any system phone user can find out the
time, date or the extension's number while their phone is idle (on hook). The time and date check
saves the user time since they don't have to look for a clock or calendar. Hearing the extension
number conveniently identifies non-display keysets. To find out their extension number, the user
presses 6 (for Number). To listen to the time and date, the user presses 8 (for Time).
(A.) Park and Page announcements will only repeat once.
(B.) VAU Record time is fixed at 2 minutes and it cannot be change.
Disabled.
•11-12-54 : Service Code Setup (for Service Access) - VRS Routing
Define the service code a user should dial when transferring a call to the VRS.
•15-07-01 : Programming Function Keys
For one-button access to the Call Forwarding (device) setup code (713), assign a Call For-
warding (Device) key (code 17).
•20-06-01 : Class of Service for Extensions
Assign a Class of Service (1-15) to extensions.
Voice Response System (VRS)
Aspila EX Software Manual