Indepth - NEC ASPILA EX Feature Manual

InDepth

• Available
Description
222 Features
The inDepth programs are Windows-based Management Information Systems that work in con-
junction with the built in Aspila EX ACD. These ACD/MIS systems enhance the system ACD with
real time statistics and reports on ACD group traffic patterns and usage. The inDepth programs are
an extensive set of user-configurable Real Time Windows and Reporter subsystems.
• Real Time Status Window
This window displays ACD agent status, state
and connection state.
• Real Time Statistics Window
The statistics window provides a visual perfor-
mance summary for lines, agents and ACD
Groups.
• Call Queue and Wait Time Windows
These windows show the number of calls in
queue, the longest wait time, as well as the
number of calls answered and abandoned.
• Wallboard Template
Use the wallboard template display to motivate and inform ACD agents through a dynamic
display of real time statistics and messages.
• Reporter
ACD administrators can create fully-configurable reports for display and printing.
Aspila EX
InDepth
Aspila EX Software Manual