Acd Overflow Options - NEC ASPILA EX Feature Manual

Program 41 : ACD Setup

41-08 : ACD Overflow Options

41-08 : ACD Overflow Options
Level:
SA
Description
Input Data
Conditions
Feature Cross Reference
876 Programming
• Available.
For each ACD Group (1-64), use Program 41-08 : ACD Overflow Options to assign the overflow
mode (0-9), destination and announcement message types. Delay announcement functions are not
available for ACD pilot number call. Each ACD Group can have unique overflow options. The
table below outlines the entry options.
ACD Group No
Item
Item
No.
01 Overflow
Operation Mode
02 ACD Overflow
Destination
03 Delay
Announcement
Source Type
04 ACD Overflow
Transfer Time
Delay announcement functions are not available for ACD pilot number call.
• Automatic Call Distribution (ACD)
Aspila EX
Input Data
0- No overflow
1- Overflow with No Announcement
2- No Overflow with First Announcement Only
3- No Overflow with First & Second Announcements
4- Overflow with First Announcement Only
5- Overflow with First & Second Announcement
6- -- Not used --
7- -- Not used --
8- No Overflow with Second Announcement Only
9- Overflow with Second Announcement Only
0-66 (0 : No setting)
65: Overflow Table (Program 41-09)
66: Voice Mail Integration (In-Skin Voice Mail)
0- ACI
1- VRS (DSPDB)
2- Voice Mail Integration (In-Skin Voice Mail)
0-64800 (Sec.)
01-64
Default
Aspila EX Software Manual
0
0
0
30