Acd Group Supervisor - NEC ASPILA EX Feature Manual

Program 41 : ACD Setup

41-04 : ACD Group Supervisor

41-04 : ACD Group Supervisor
Level:
SA
Description
Input Data
Item
No.
01
02
Conditions
Feature Cross Reference
868 Programming
• Available.
For each ACD Group (1-64), use Program 41-04 : ACD Group Supervisor to assign the group's
supervisor extension port and operating mode. Operating modes are:
• 0 = Supervisor's extension does not receive ACD Group calls.
• 1 = Supervisor's extension receives ACD Group overflow calls only.
• 2 = Supervisor's extension receives ACD Group calls just like all other agents.
An ACD Group can have only one supervisor. In addition, an extension can be a supervisor for
only one ACD Group.
ACD Group No
Item
Group Supervisor Extension
Operation Type
If you assign an extension as a ACD Group Supervisor in this program, you cannot program the
same extension as a System Supervisor in Program 41-01-01.
• Automatic Call Distribution (ACD)
Aspila EX
Input Data
Extension Number (Up to 8 digits)
0- Not receive any ACD incoming calls
1- Receive ACD incoming calls in case of
overflow
2- Receive ACD incoming calls all the time
01-64
Default
No setting
0
Aspila EX Software Manual