Group Supervisor - NEC univerge SV9100 Programming Manual

Level:
SA
Description
For each Group (1~64), use
and operating mode. Operating modes are:
0 = Supervisor extension does not receive Group calls.

1 = Supervisor extension receives Group overflow calls only.

2 = Supervisor extension receives Group calls just like all other agents.

A Group can have only one supervisor. In addition, an extension can be a supervisor for only one Group.
Input Data
Group No.
Item
Item
No.
01

Group Supervisor

Extension
02 Operation Type
Conditions
If you assign an extension as a Group Supervisor in this program, you cannot program the same extension as
a System Supervisor in Program 41-01-01.
Feature Cross Reference

Contact Center
2-506
Program 41-04 : Group Supervisor
Input Data
Extension Number (Up to eight digits)
0 = Do not receive incoming calls (No)
1 = Receive incoming calls for overflow (Busy)
2 = Receive incoming calls all the time (Yes)
Program 41 : ACD Setup
41-04 : Group Supervisor
to assign the group supervisor extension
01~64
Issue 1.0
Default
No
Setting
0
Program 41 : ACD Setup