Group And Agent Assignments - NEC univerge SV9100 Programming Manual

Issue 1.0
Level:
SA
Description
In Program 41-02 : Group and Agent Assignments, for each extension number, assign an Group
(1~64). A Group number is assigned to each Work Period number (1~8).
The assigned extension works as an agent extension in the following cases:
The trunk belonging to an group receives an incoming call while an agent is logged in.

An extension transfers a call to an group using the group pilot number.

An incoming call is received with a DID/DISA number which is assigned as an pilot number.

Input Data
Extension Number
Item
Work Period Mode Number
No.
01
Conditions
None
Feature Cross Reference

Contact Center
SV9100 Programming Manual

41-02 : Group and Agent Assignments

1~8 0~64
0 = No setting
Program 41 : ACD Setup
001 ~ 960
Group No. Default
0
2-503