Queue Display Settings - NEC univerge SV9100 Programming Manual

Issue 1.0
Level:
SA
Description
Use
Program 41-20 : Queue Display Settings
This program allows the Queue Status Display, and causes an alarm to sound, when the parameters in
this program are met.
Program 41-15 can also provide a queue alarm to the agents. The options in Program 41-20 should not
be used if 41-15 is set.
Feature
Queue Status Display
Queue Status Display
Time
Alarm
Alarm Send Time
Interval Time of Queue
Status Display
Class of Service
Timing of Alarm and
Display Queue Status
SV9100 Programming Manual
to assign the options for the Queue Status Display feature.
Available in
Program 41-15
---
---
Yes
Program 41-15-02 determines the
length/interval of the alarm.
---
Alarm triggered after the number of
calls in Program 41-15-01 is exceeded.
Program 41 : ACD Setup

41-20 : Queue Display Settings

Available in
Program 41-20
Yes
Yes
Yes
Yes
Yes
Yes
Alarm triggered after the number of
calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 time for displaying status.
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