NEC Univerge SV8100 Programming Manual page 136

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Issue 1.0
Input Data
Item
Conditions
None
Feature Cross Reference
2 - 102
No.
12
Change Agent ACD Group by Supervisor
When using service code 669 to change an agent ACD
group, the supervisor must enter a 2-digit number for
the group. For example, to change to ACD group 4, the
entry would be 669 04.
13
ACD Agent Changing Own ACD Group
Using this service code, an ACD Agent can reassign
themselves to another ACD Group.
MLT = Multiline Terminal
SLT = Single Line Telephone
Automatic Call Distribution (ACD)
Item
Program 11 : System Numbering
UNIVERGE SV8100
Terminals
Default
MLT 669
MLT 670