Acd Group And Agent Assignments - NEC Univerge SV8100 Programming Manual

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Issue 1.0
Level:
SA
Description
In Program 41-02 : ACD Group and Agent Assignments, for each ACD extension
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension will work as an ACD agent extension in the following cases:
Input Data
Conditions
None
Feature Cross Reference
2 - 428

41-02 : ACD Group and Agent Assignments

The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
An extension transfers a call to an ACD group using the ACD group pilot number.
An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Extension Number
Item
ACD Work Period Mode Number
No.
01
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
ACD Group No.
1~8
(0 = No setting)
UNIVERGE SV8100
Up to 8 digits
Default
0~64 0
Program 41 : ACD Setup