Acd Group And Agent Assignments - NEC UNIVERGE SV8100 Programming Manual

Issue 11.0
Level:
SA
Description
In Program 41-02 : ACD Group and Agent Assignments, for each ACD extension
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension works as an ACD agent extension in the following cases:



Input Data
Feature Cross Reference

2 - 476

41-02 : ACD Group and Agent Assignments

The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
An extension transfers a call to an ACD group using the ACD group pilot number.
An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Extension Number
Item
ACD Work Period Mode Number
No.
01
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
ACD Group No.
1~8 0~64
0 = No setting
UNIVERGE SV8100
Up to eight digits
Default
0
Program 41 : ACD Setup