Issue 11.0
Level:
SA
Description
Use
used for ACD Skill Based Routing.
Input Data
Feature Cross Reference
2 - 504
Program 41-21 : ACD Login ID Setup
ACD Group No.
Item
No.
01
Login ID Code
Input the Login ID(s) to be used.
02
Skill Table Number
Input the Skill Table number to be used for each
Login ID.
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-21 : ACD Login ID Setup
to assign the Login ID code to Skill Table
Item
UNIVERGE SV8100
01~64
Input Data
Default
Up to 20 digits
No
Setting
0, 1~512
Program 41 : ACD Setup
0