Fip-1. 33 Pcscan Time Out 017-988 - Dell 2135cn Service Manual

FIP-1. 33 PCScan Time Out 017-988

The 017-988 error occurs by the following causes.
-No destination folder exists in the PC.
-Black and white scanning was performed with JPEG specified as the image format.
-There was no request from the PC within 30 seconds after [Scan to Application] was set via the
printer menu.
Step
Possible causative parts:
PWBA CONT AIO (PL10.6.6)
Checking the USB connection
1 Reconnect the PC and the printer.
Does the error still occur when scanning?
Is the scanner driver installed?
Check the [Dell MFP Laser 2135cn scanner] icon in the
[Scanners and Cameras] of the [Printers and Other
Hardware] of the [Control Panel].
2 Check the following items, before checking the driver
software.
-Connects the PC and the printer with the USB cable.
-Enables the [Windows Image Acquisition (WIA)] of the
[Service] in the [Administrative Tool] of the [Control Panel].
Checking the PC program
Is the [ScanButton Manger] installed?
3 Checked by the [Dell MFP Laser 2135cn ScanButton
Manager] in the [Add or Removal Programs] of the [Control
Panel].
Checking the ScanButton Manger setting
Is the setting of [ScanButton Manager] correct?
Checked by the following procedures.
4
Click the [Start] and then select the [All programs], the [Dell
Printers], the [Dell MFP Color Laser Printer 2135cn] and the
[ScanButton Manager] in order.
Version 2 2008.03.31
Check
1 - 261
Chapter 1 Troubleshooting
Remedy
Yes
Go to step 2. End of work.
Install the driver
Go to step 3.
software.
Install the
Go to step 4.
software.
Set these items
correctly.
Scan Form/Image
Type/Resolution/
Paper size/Output
Destination
Go to step 5.
NOTE: Check that
the directory
specified for
[Output
Destination] really
exists.
No