Toshiba Strata DK40 Installation & Maintenance Manual page 257

Auto Attendant
Program 03: An K5RCU must be installed on the DK40 for the system to interpret
DTMF tones generated by the Exchange. Use this program to tell the system that the
common control unit is equipped with a DTMF receiver.
Important!
Program 25-1: If there are no DTMF receiver circuits or announcement devices
available for an incoming Exchange line built-in AA call, the call will transfer to
alternative station(s) (Programs 81~89) after a time duration assigned with this
program.
Program 23: As many as four digital announcement devices for primary
announcements, each requiring one standard telephone station port
be assigned. Callers receive primary announcements (50 secs. maximum announcement
time)– which consist of the greeting along with the delivery of menu prompts–when
they first call (they may also be rerouted back to the announcement after reaching a busy
or ring no answer station).
Program 24: Transferred calls that are unanswered at stations can be routed to a
secondary announcement device (60 secs. maximum announcement time), which
typically first informs the caller that the option they dialled was unavailable and then
presents them with either the same options offered by the primary announcement device
or some additional ones
Program 09: Tells the system where to transfer built-in AA calls after the caller has
dialled in response to the delivered menu options.
Program 60-6: Enter a DISA security code to prevent users from making unauthorised
external calls via the AA DISA access (Dial *) feature.
Program 26: There will be times when transferred AA calls are not answered after
camping-on to a busy station. This program tells the system when to end the camp-on
and to route the call to another destination (it could be a secondary announcement
device or alternative stations per program 10-3, LED 18). If a station has Call Forward
set, the call forwards to the proper destination instead of routing per AA Program 10-3,
LED 18.
Program 10-3:
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
KKYS/RKYS must also be installed on K5RCU, KKYS/RKYS does not need a
Program 03 (or any other) program assignment.
(Figure
LED 18: Some customers may choose to configure their AA without a secondary
announcement device. In these arrangements, transferred calls that are unanswered
can be routed for normal ringing to some alternative stations set in Programs 81, 84,
and 87, or back to the primary announcement device. LED 18 should be ON if the
calls should be routed to stations assigned in Programs 81, 84, and 87. It should be
OFF for the primary or secondary announcement device option. If LED 18 is
selected, see LEDs 16 and 17 for disconnect timing options.
LED 15: If LED15 is ON (and Music-on-Hold (MOH) is installed) the DK sends
MOH to callers when the AA routes a call to ring or camp-on a station. If LED 15 is
OFF the DK send ring-back-tone to the caller.
LEDs 16 and 17: Set LEDs 16 and 17 to tell the system when to disconnect, as a
safeguard, built-in AA calls that have not been answered by stations. This feature
assures that the exchange line that the call was made on is free for other calls if the
caller hangs up before the call is answered. The initialised disconnect setting is 40
seconds. The other timing options available are 120 secs. and 240 secs. This timer
will only commence once the stations assigned in Programs 81, 84, and 87 start to
ring with the call. Set LEDs 16 and 17 for the desired time as follows:
40 seconds: LED 16 = OFF. LED 17 = OFF.
120 seconds: LED 16 = OFF. LED 17 = ON.
240 seconds: LED 16 = ON. LED 17 = OFF.
6-28).
Peripheral Installation
(Figure 6-28), can
6-53