Figure 7-4 Loop Start Incoming Call Example - Toshiba Strata DK40 Installation & Maintenance Manual

ACD Line Operation/Programming Considerations
ACD Call goes to Queue then rings Agent – Agent Answers
003 ACD 14:00 00:02;38 00;05
003 204 14:01 00:01;23

Figure 7-4 Loop Start Incoming Call Example

DDI ACD Call to ready Agent at Station 204
009 ACD 10:53 00:00;16 00;06
009 204 10:53 00:00;40
Figure 7-5 DDI ACD Call to Available Example
Strata DK40 I&M Manual Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
Time Agent answers call
Queue + Ring Agent Time
Ring Time, before First Announcement
Answers Duration
204
(Program 11-4 = 4 seconds)
Agent Primary Directory Number [PDN]
Agent Talk Time Duration
Time call is disconnected
Agent Telephone [PDN]
Exchange Line Number
00:05
02:38
Total time call is connected to
01:23
system is 4 minutes, 6 seconds
03:66
Time Telephone (204) answers Line 9
Queue and/or Ring Telephone Time
Duration of Incoming Seizure
+ digits dialled
204
Primary Directory Number [PDN] of Called
Telephone
Talk Time Duration
Time call is disconnected
Talking Telephone [PDN]
DDI Line Number
DK40 ACD Installation
2024
1999
7-11