Flowchart 9-6 Voice Mail/(External) Auto Attendant Faults - Toshiba Strata DK40 Installation & Maintenance Manual

Fault Isolation Flowcharts

Flowchart 9-6 Voice Mail/(External) Auto Attendant Faults

This chart assumes
the VM/AA device
integration completely
non-operational?
Read "Voice Mail Options" in Chapter 6 and
the programming instructions for:
DK40: 03 (Code 98, slot 00 for K5RCU3)
DK40: 15-0 and 15-3 (Auto release), and
31 (LEDs: 04, 05, 09, 15~20).
This explains system hardware and
programming options related to VM and
external auto attendant.
Correct Hardware/System Programming as
Check that the VM I.D. codes (656 and
657) are stored correctly in users' digital or
electronic telephones. Use operating
procedures in the manual for instructions.
Other VM/AA related programs:
• 10-2, LED 11 – No DTMF tones
• 13 – Message centre
• 33 – Station hunting
• 35 – Busy station transfer/ringing
• 36 – Fixed call forward
• 37 – Ring transfer recall time
Strata DK40 I&M Spring 1999
Refer to the Strata DK40 Programming Manual or DK Library CD-Rom for more details.
START
has no faults.
Is VM/AA Yes
No
6-2
necessary.
6-3
Is the
Yes
fault
cleared?
No
Check that the K5RCU
is installed correctly and
programmed with
Code 98 in Prog. 03.
Check that VM/AA ports are connected to
standard telephone station ports correctly.
(Refer to KSTU3. RSTU and PSTU wiring
diagrams in Chapters 2 & 4.)
Correct if necessary.
END
Using a standard
DTMF telephone, check all
standard telephone circuits
(KSTU3,RSTU, PSTU).
Replace defective PCB if
Call your technical
support group.
6-1
Is the
Yes
fault
cleared?
No
6-4
Is the
Yes
fault
cleared?
No
necessary.
6-5
Is the
Yes
fault
cleared?
No
6-6
Fault Finding
END
END
END
1884
9-13