Icd Group Features-Supervisory Feature (Acd) - Panasonic KX-NS1000 Feature Manual

•
If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution
group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•
Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—
Monitor
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group
Settings—Miscellaneous—
Operating Manual References
1.3.42 ICD Group Features—Supervisory
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Description
By specifying an ACD supervisor for extension users, the ACD supervisor can check and analyze the operating
conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and by collecting
and analyzing statistical ACD report information.
Feature
ICDG Management–Group
Monitor
ICDG Management–ACD Report
The screen of a user set as an ACD supervisor is displayed as follows. There are 2 modes – Simple Mode and
Standard Mode – and the displayed information is different depending on the mode.
Group Monitor can be displayed in full screen mode. To enable this feature, match the resolution of your display
to the Full Screen Display (pixels) resolution setting. For details, refer to "8.4.1 Users—ICDG
Management—Group Monitor" in the PC Programming Manual.
Document Version 2016-03
Supervisor Extension Number
The ACD supervisor can monitor the condition of up to 4 ICD
groups on the same screen by specifying monitoring
conditions. Furthermore, the ACD supervisor can manage up
to 64 ICD groups and can monitor up to 16 ICD groups.
The ACD supervisor can analyze the monitoring result as
follows:
•
Filter: Filters the monitoring result according to Group,
Agent and Call.
•
View Report: Displays the filtered monitoring result in a
format that is easy to analyze (graph, file export, or print).
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Description
Incoming Call Queue
Feature Manual 191